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In November 2007, Hispanic Teleservices Corporation became a subsidiary of Teleperformance, which has the largest global footprint in the industry with:
• 281 contact centers, 75,000 work stations, 83,000 FTEs.
• presence in 45 countries & in over 66 languages and dialects, and
• servicing over 75 markets & 15 NearShore/OffShore locations.
Teleperformance is the most experienced and truly largest global contact center outsourcer in the world. Established in 1978, Teleperformance’s core business is full spectrum CRM/BPO contact center solutions. In addition to its unique global reach, Teleperformance is also noted for its flexibility and adaptability to specific client needs, just one of the many aspects that make it a natural match for HTC.
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Teleperformance’s founding management team is still in place and extremely involved in all aspects of the business including direct client interactions. Its entire Senior Management team averages over 15 years of directly relevant experience, and nearly all of Teleperformance’s senior managers from acquired companies, including HTC, stay on and continue to grow with Teleperformance. This means unmatched management depth & stability for clients.
Teleperformance is a publicly traded company, with the highest Dunn & Bradstreet rating (5A1). This financial strength is a direct result of the strong operational performance consistently delivered by the Teleperformance agents in their over one billion interactions annually.
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