Beyond our contact center operations, HTC also offers stand-alone services to help companies-whether or not they outsource call volume-increasingly expand and deepen relationships with their Spanish-speaking customers.
These include (but are not limited to):
. Bilingual Mystery Shopping
. Written Translation Services
. Training Customization and Development
. Call Flow Customization
. Hispanic Market Readiness Diagnostic
. Interpretation Services, and
. Bilingual Agent Language Testing.
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