From the Frontline feedback: (FFL), Through our FFL reports, HTC serves as the eyes and ears of our clients. We gather important market intelligence through surveys and focus groups with our agents-those with the unique vantage point of being in constant contact with your customers. Clients use the feedback to enhance their marketing, product development and business processes.

Monthly Business Reviews: (MBR) A magazine-style high overview of our results, initiatives, contests, and team member spotlights, created specially for each client, each month. Our MBRs also keep clients abreast of HTC-wide happenings. This is in addition to the built-to-suit operational reports Management Information Systems teams provide on a weekly and daily basis.